All flower orders are to be paid for at the time of ordering and are non refundable if cancelled with less than a week (7 days) notice is given.
your booking with us is confirmed once the required deposit is paid, this deposit is non refundable and full payment will be required 2weeks prior to your wedding date.
We require a signature for all wedding flowers collected.
Whilst we endeavor to make all deliveries within sufficient time before the event, we cannot be held responsible for any unexpected events that may occur which are beyond our control. We will endeavor to make alternative arrangements should this happen.
payment for any commission work undertaken by ourselves have to be made before your items can be either collected or delivered back to you. A deposit may also be required before any such work can begin.
We are not responsible for any painting undertaken by yourselves with paint that you purchase from us.we always give the best advise on how to use our paint this advise should be followed as instructed but we can not be held responsible if you do not achieve the finish you expected we do however offer a chargeable service to rectify any mistakes you make.
We do not offer refunds on items purchased from the shop but do offer exchanges or a credit note.
Workshops: a deposit or full payment is expected at the time booking to secure your place on any of our workshops.
Should the client have any issues with the quality or standard of the flowers/displays, the client must notify the florist on the day of receipt. Just Maria reserves the right to rectify any errors on the day without prejudice. Any complaints regarding the quality, shape, size, quantity etc cannot be accepted after the day of the event.